Welcome to FidelCRM !

FidelCRM is an initiative by Fidel Softech Pvt. Ltd. who is the bronze partner of SugarCRM. FidelCRM team focuses on helping clients with Marketing, Sales, CRM solutions and services. Our focus is on providing efficient and economic Business Solutions to our clients and to help their marketing team.

With our knowledge base in CRM and Sugar Suite, we can help your company implement and support Sugar Suite in a variety of ways. Our trained consultants will help your company to fully leverage Sugar Suite’s features and functionality in order to obtain maximum business benefits.

Some of the customizations we have done are:

• Customizing & implementing ZuckerReports on SugarCRM Pro
  
  • Adding multi-select facility, while generating report
  • Developing report using iReport for ZuckerReport
• Customizing Existing workflow of lead conversion.
• Gmail Integration with SugarCRM. http://www.sugarforge.org/projects/fidelgmcipiscrm
• Google Calendar integration with SugarCRM. http://www.sugarforge.org/projects/fideligcediscrm
• Google Document integration with SugarCRM. http://www.sugarforge.org/projects/fgdp
• Avaya integration with SugarCRM.
• Module builder enhancement/customization
• Dashlet creation/customization - Creating new dashlet & customizing existing dashlet. Adding extra layer of security to all dashlets. Creating dashlet group & adding it to role so only user with certain role can see specific dashlets
• Creating custom module for specific to customer or industry. Customizing existing module functionality as per specific requirement to enhance the functionality
• A Porting/upgrading old custom module to new sugar version, which may use new features of sugar’s new version. This makes existing solution to run on latest sugar version
• Optimizing custom code of reports & dashlets to improve the performance. This makes solution more effective
• Migration of customized SugarCRM version 4.x to SugarCRM version 5.x.x with all the customizations and data intact.
• Migration of CRM applications such as Salesforce, etc. to SugarCRM.

Please visit us @ http://www.fidelcrm.com or write to us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Click here for demo.

What is CRM?

CRM stands for Customer relationship management. It's a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. It's about understanding, anticipating and responding to customers' needs. It involves using technology to organize, automate, and synchronize business processes. The overall goals are to find, attract, and win new customers, nurture and retain those the company already has and reduce costs and increase profitability by solidifying customer loyalty. CRM also means assisting an organization to enable its marketing departments to identify and target their best customers, manage marketing campaigns and generate quality leads for the sales team by streamlining existing processes with the aim of improving customer satisfaction and maximizing profits.

Why CRM?

The main goal of any business is to serve its customers in a better way. To know how to maximize your businesses potential, you need to know what your customers are thinking. CRM helps the management and customer service staffs cope with customer concerns and issues. CRM systems are a great help to the management in deciding on the future course of the company. CRM systems are also important to the top management because it provides crucial data like customer satisfaction and efficiency of service by the sales team. The reports generated by CRM systems are also invaluable to your advertising and marketing planners, as they will be able to pinpoint which ideas works and which do not. In short CRM helps to :

• Increase customer retention

• Increase company profits

• Better serve the customer / increasing competitive advantage

• Build and maintain a relationship with your customers, so that you know their current and future needs and can incorporate trends into your strategy.

Why CRM Fails?

• CRM fails because organizations fail to make the right choice of CRM software and the vendor.

• CRM packages tend to fail also on account of their inflexibility.

• CRM systems often fail is because the employees themselves are reluctant to use them or unable to use them in the appropriate manner.

To avoid the failure we do:

• Understanding your organization goals

• Studying company budgets and provides best possible solution in your budget

• Analyzing the benefits of each CRM decision

• Mapping out business processes to SugarCRM,

• Gap analysis

• Workflow guidance

• Assisting and guiding organizational change

For any questions write to This e-mail address is being protected from spambots. You need JavaScript enabled to view it