Fidel CRM Services :

Fidel provides a diverse range of IT related services. Our goal is to provide complete end-to-end solutions, thus maximizing benefits for our customers and partners.

Fidel team proudly introduces range of professional CRM Solution with SugarCRM; a successful CRM/ERP/Business Intelligence solution goes beyond the hardware and software. It includes a committed solution provider who offers reliable and effective assistance at any point in your system life-cycle.

SugarCRM Customization & Implementation

-- Design, Development, Testing

-- SugarCRM Setup and hosting

-- Migration of data to SugarCRM & Scripting

-- Maintenance and data cleaning

-- Interfacing SugarCRM with existing applications

SugarCRM Related Services

• Deployment Services
• Implementation Services (Deployment, Gap Analysis, Business Flow Mapping & Customization, Data migration planning)
• Professional Services
  
  • Customization
  • Integration
• Support Services ( in conjunction with SugarCRM )
  
  • Training
  • User support

SugarCRM Deployment Services

In talking with customers of all sizes, we have found that deployment decisions are made based on two criteria. The first concerns how comfortable companies are with having another company manage their customer assets. The second deals with the amount of IT expertise that resides within a company.

SugarCRM Implementation Services

• Successfully launching a new Customer Relationship Management system within your company can be a daunting task. The SugarCRM Implementation Services team is a highly technical group and can deliver a variety of customizable CRM support options that includes gap analysis, application customizations and data migration, deployment and ongoing maintenance. Our team can help you to:
• Deploy Sugar Suite more quickly and with less risk.
• Don't loose any valuable data when migrating to Sugar Suite.
• Experience a piece of mind and get certified customizations that will work with future releases.
• The Implementation Services team's deep understanding of the Sugar Suite architecture produces quick, clean, and upgradeable customizations that meet your mission-critical CRM requirements. Whether you run a small business or manage a CRM implementation for a large organization, Fidel's Implementation Services team delivers reliable solutions at a low cost that will fit your needs, your schedule and your budget.

SugarCRM Ｐｒｏｆｅｓｓｉｏｎａｌ Services

With our knowledge base in CRM and Sugar Suite, we can help your company
implement and support Sugar Suite in a variety of ways. Our trained consultants will
help your company to fully leverage Sugar Suite’s features and functionality in
order to obtain maximum business benefits.

Service Capabilities

• CRM analysis and requirements (gap analysis)
• Customizations (modules, reports and interfaces)
• Data conversion/data cleansing
• System migration
• System integration
• Installation/configuration (remote)
• Custom administrator and user training (on-site or remote)
• Existing Sugar Suite system audit
• Design reviews
• Custom administrator and user support
• Custom Solution Development
• Sugar Framework enhancement

Case Studies :

• SugarCRM Case Study 1 : Managing field teams workflow

• SugarCRM Case Study 2 : Managing Opportunities

• SugarCRM Case Study 3 : Gmail Integration

Projects :

• Various SugarCRM tasks
• Module builder enhancement / customization

Fidel CRM - A partnership based approach Our team will investigate your project thoroughly and prepare a solution based on your needs with minimum customization. The solution will aim at improving efficiencies, reducing project costs and faster time-to-market.