SugarCRM, the leading CRM Software :

SugarCRM can help companies to manage customer relationships. It is fully-managed and supported Customer Relationship Management software, tailored specifically for sales organizations.

Affordable, simple to use, and easy to manage, SugarCRM is a powerful tool that integrates telephony features for unified communications.

Sugar, being a market leading commercial in CRM application which delivers a feature-rich set of business processes like:

• Enhance marketing effectiveness
• Drive sales performance
• Improve customer satisfaction
• And Provide executive insight into business performance

As Fidel is partner to Sugar it will fully help your company to manage & customize the models as per your need/ requirement. The model used in different Sugar editions delighting customers across industries.

SugarCRM Capabilities

SugarCRM Editions

There are three editions of SugarCRM, each with it's own feature set and applications.

Sugar Community Edition (previously known as Open Source edition)

SugarCRM CE is the entry-level version of the software which is available to download free. Fidel can provide support, customization, training and hosting of this edition

Sugar Express Edition

Sugar Express provides individuals and small companies the sales, marketing and support features to achieve fast results. Web-based access provides high-adoption and fast ROI. Gain a complete view of your customers across marketing, sales and support. Integrated with Microsoft Office for greater productivity. Build custom applications to meet unique business needs. Customer Support from the SugarCRM team.

Sugar Professional Edition

Sugar Professional Edition is the most common edition for installations of between 5 and 50 users. It includes all the benefits of Sugar CE, but includes features often important to the SME including Reporting, Outlook Integration, Team-security and Workflow. It is a flexible CRM solution that provides a single view of customer interactions across sales, marketing and service

Sugar Enterprise Edition

Sugar Enterprise edition is more suitable for the larger enterprises that require the scalability available from the Oracle database support that this edition brings. Enterprise edition includes more advanced reporting and an off-line client . If your company needs comprehensive CRM functionality with offline client synchronization, advanced reporting and Oracle database support, then Sugar Enterprise is the right choice.

SugarCRM based Solutions :

• Communication Industry
• Public Sector
• Manufacturing Sector
• Retail/Distribution Sector
• Financial Services
• Professional Services
• Technology
• Managing field teams workflow
• Managing Opportunities
• Gmail Integration

SugarCRM Projects :

• Customizing & implementing ZuckerReports
• Module builder enhancement/customization

Deployment options

FidelCRM offers license based & flexible deployment options with an automated migration path: On-Demand and On-Site

These different Models helps in CRM activates & Analysis

Market Automation

This model help companies in centralizing marketing process & activates by allows them to access any measuring report & make marketing plan.

• Multi-Channel Campaigns
• Campaign Wizard
• Email Marketing
• Web-to-Lead Forms
• Lead Management
• Marketing Analytics

Sales Automation

Companies need to track Sales performance; Set targets & Account management. This model assists in Sharing sales information for individuals and teams, Increase sales productivity through standardized sales processes, Ensure effective opportunity handling through collaboration and workflow, Tailor sales methodologies to meet your business needs etc.

• Opportunity Management
• Contact Management
• Account Management
• Forecasting
• Quotes & Contracts
• Outlook Plug-In
• Dashboards
• Customer Support

Customer Support

Today after sales support have become one of the most important & critical factor Sugar CRM module helps you to centrally manage and share all customer service issues, Understand frequency of incidents to improve product quality, Share information across individuals and teams, Measure the responsiveness of customer support etc.

• Case Management
• Inbound Email
• Knowledgebase
• Bug Tracking
• Self-Service Portal

Collaboration

Sugar collaboration streamlines common tasks and promotes more effective communication with employees and customers. It mainly implementing Manage schedules, calls, meetings and emails from a single location, Create, assign and manage key projects across teams, Integrate Sugar with popular applications such as Microsoft Outlook, Allow workers to access CRM in mobile and offline settings etc.

• Email Client
• Project Management
• Outlook Plug-In
• Mobile Solutions
• Activity Management

For more details please contact us…